Reference

How We Protect Your Account and Your Play

These Terms & Conditions are the foundation of your account with 365 parlay.

Account ownership rulesDeposit and withdrawal termsData and payment securitySupport and dispute handling

What These Terms Cover

365 parlay Service availability depends on jurisdiction. Users are responsible for checking local law before access.

365 parlay operates where local law permits. Your account is personal and non-transferable — you cannot sell it or share login details with anyone else. When you deposit via DANA, OVO, GoPay or QRIS, you confirm the funds are yours and not from a prohibited source.

1
Withdrawals are processed after identity verification, which we complete to meet payment regulations and protect both you and our platform. Account closure is available at any time through support; we retain your transaction history for one year after closure. Depends on local law, some promotions or
2
games may not be available in your region.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP ANYTIME

How to Reach Us About Terms Questions

Our support team handles account disputes, policy questions and access issues 24 hours a day.

DATA AND SECURITY

How We Protect Your Information

Your personal data — name, ID number, payment details and transaction history — is encrypted and stored on secure servers. We do not sell your data to third parties.

Encryption

All deposits, withdrawals and login credentials use industry-standard SSL encryption. Your payment details are never stored on our servers after a transaction completes.

Identity Verification

We verify your identity before your first withdrawal using your ID number and phone. This protects both you and us from fraud and meets payment regulations.

Session Security

Your session expires after 30 minutes of inactivity. Log back in to continue play. Never share your password or use public WiFi for deposits.

Data Retention

Transaction records are kept for one year after account closure for regulatory and dispute purposes. You can request deletion of personal data via support.

Dispute Resolution

If a withdrawal doesn't arrive or a charge is unauthorized, report it within 30 days. We investigate and refund valid claims within 5 business days.

Account Access Rights

Request a copy of your account data, withdrawal history or personal information at any time. We'll provide it within 7 days via email.

Terms & Conditions — Frequently Asked

Read the most common questions our players in Medan, Semarang and across Indonesia ask about how these terms work on 365 parlay.

No. Your account is personal and non-transferable. Sharing login details breaches these terms and puts your funds at risk. Each person must open their own account with their own identity and payment method.

Open Settings > Account Management > Close Account. Any remaining balance will be withdrawn to your original payment method within 3 business days. Your transaction history stays on file for one year for dispute and regulatory purposes.

After verification, withdrawals to DANA, OVO, GoPay and QRIS usually arrive within 1-2 hours. Bank transfers may take up to 24 hours depending on your bank. We confirm the payout in your account history as soon as it leaves our system.

Contact support with your transaction ID and a description of the issue. We investigate within 48 hours. If an error is found, we correct your balance immediately and provide a written explanation.

Yes. Log into your account, go to Settings > Legal & Compliance, and download your full terms. Your transaction history is available under Account History and can be exported as a PDF.

It means some games, payment methods or features may not be available in your region under local regulations. We comply with Indonesian law and tell you upfront if a game or promotion is restricted in your area.

We retain your data for one year to handle disputes and comply with financial regulations. After one year, personal information is deleted unless you request its retention. Payment records may be kept longer where law requires.

How We Protect Your Account and Your Play

How to Reach Us About Terms Questions

How We Protect Your Information

Encryption

Identity Verification

Session Security

Data Retention

Dispute Resolution

Account Access Rights

Terms & Conditions — Frequently Asked

01 Can I share my account with someone else?

02 What happens if I want to close my account?

03 How long does a withdrawal take?

04 What if I think there's an error on my account?

05 Can I download a copy of my terms or transaction history?

06 What does 'depends on local law' mean in these terms?

07 How do you use my data after I close my account?

Related Pages