Reference

Legal framework built around your account

When you open an account with us, your rights, data and funds are protected by clear operational standards.

Account ownership stays yoursWithdrawal verification documented24/7 support access guaranteed

How we run account access and data handling

365 parlay Service availability depends on jurisdiction. Users are responsible for checking local law before access.

365 parlay operates under clear terms that govern account opening, fund holding, withdrawal requests and data retention. Your deposits via DANA, OVO, GoPay and QRIS are held in verified merchant accounts; withdrawals are processed through the same payment rail you used to deposit, within timeframes we

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publish when you request a payout. Your account credentials, transaction history and personal details are encrypted and stored according to standard data-protection practice. Access to your account depends on your verification status; changes to your account settings—including payment method updates, contact details and withdrawal address—can be
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made by you directly in the Account menu or by contacting support. Our operational compliance depends on local law and regulatory environment in your jurisdiction; where local law permits, we operate within those bounds.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US WHEN YOU NEED

Support channels for account and legal queries

Your questions about account access, fund withdrawal, data requests and legal standing are handled by our support team across multiple channels.

KEEPING YOUR DATA SAFE

How we protect account data and fund access

Your account is yours to control. We encrypt sensitive data at rest and in transit; we do not share your personal information with third parties except where required by local law or…

Data Encryption

All account data—credentials, payment details, transaction history—travels encrypted and is stored in secure, backed-up systems. Access logs are kept for compliance audit.

Withdrawal Verification

When you request a payout, we confirm the destination account matches your verified identity before processing. Funds return via your original payment method (DANA, OVO, GoPay, QRIS or bank transfer).

Account Closure

You can close your account at any time via Account Settings. Outstanding balance is withdrawn to your verified payment method within published timeframes. Account history remains available for dispute resolution.

Password Security

Set a strong, unique password when you open your account. Enable two-factor authentication in Settings to block unauthorised login attempts and verify each new device access.

Data Export Request

Request a copy of all your personal data and account activity through support. We compile and send your export within 14 days of your logged request with a case reference.

Dispute Resolution

If you dispute a transaction, contact support with your account reference and transaction ID. We investigate and respond within 7 business days with findings and next steps.

Your account rights and legal access

Yes. Go to Account Settings and select Close Account. Any balance is returned to your verified payment method within 48 hours. Your account history is archived and remains accessible for dispute resolution or compliance checks for 12 months after closure.

Contact support via live chat or email with your account reference. Request a data export and include the email address where you want it sent. We compile your data—account details, transaction history, personal info—and send it within 14 days as a downloadable file.

Report it immediately to support with your account reference and transaction ID. We investigate whether the withdrawal was authorised by you or a third party. If fraudulent, we escalate to our payment processor and attempt to reverse the transaction. Investigation findings are sent within 7 business days.

Deposits via DANA, OVO, GoPay and QRIS are held in verified merchant accounts operated by licensed payment partners. Your balance is always tied to your account and accessible for withdrawal. We do not lend or invest your funds; your balance reflects your deposit minus any activity you have authorised.

Yes. In Account Settings under Payment Methods, you can add a new DANA, OVO, GoPay, QRIS or bank account and set it as your default for withdrawals. Future payouts will route to your updated method. Old methods remain on file for historical reference.

Processing depends on your payment method. DANA, OVO and GoPay payouts typically clear within 1 minute after our verification checks complete. QRIS and bank transfers may take 1–3 business hours. You can track your withdrawal status in Account Activity until funds appear in your wallet.

We keep your account data for as long as your account is active. After account closure, we archive transaction records and personal details for 12 months for compliance and dispute resolution. After 12 months, data is securely deleted unless local law requires longer retention.

Legal framework built around your account

Support channels for account and legal queries

How we protect account data and fund access

Data Encryption

Withdrawal Verification

Account Closure

Password Security

Data Export Request

Dispute Resolution

Your account rights and legal access

01 Can I close my account at any time?

02 How do I request a copy of my personal data?

03 What happens if I report a fraudulent withdrawal?

04 Where does my deposit money go?

05 Can I change my payment method on file?

06 How long does a withdrawal take?

07 What is your data retention policy?

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